Frequently Asked Questions
Everything you need to know before your stay at Zahari Oceanfront.
From arrival and accommodation to dining, wellness and experiences, discover more about your stay with us on the tranquil shores of Msambweni.
About Zahari Oceanfront
Where is Zahari Oceanfront located?
Zahari Oceanfront is nestled along the pristine white sands of Msambweni on Kenya's South Coast, approximately 30 minutes from Diani. Set away from the bustle of the main tourist centres, our boutique beachfront retreat offers a peaceful setting where the rhythm of the Indian Ocean and the beauty of nature define your stay.
What makes Zahari Oceanfront special?
Zahari is an intimate boutique hotel designed for guests seeking tranquillity, privacy and understated coastal luxury. With just 19 ocean-view hotel rooms and suites, direct beach access, thoughtfully designed spaces and personalised service, Zahari offers a more peaceful alternative to the busier coastal resorts.
Is Zahari directly on the beach?
Yes. Zahari Oceanfront is located directly on Msambweni Beach, with direct access to the white sandy shores and the Indian Ocean.
Is Zahari suitable for a quiet and relaxing holiday?
Absolutely. Our secluded location away from the hustle and bustle of the main tourist areas makes Zahari ideal for guests looking to slow down, unwind and enjoy a tranquil coastal escape.
Getting Here
Where is Msambweni?
Msambweni is a peaceful coastal destination on Kenya's South Coast, approximately 30 minutes from Diani. Known for its beautiful coastline, natural surroundings and relaxed atmosphere, it offers a quieter and more secluded coastal experience.
How far is Zahari from Ukunda Airstrip?
Zahari Oceanfront is approximately 30 minutes by road from Ukunda Airstrip in Diani.
How far is Zahari from Moi International Airport?
Zahari Oceanfront is approximately 1 hour 30 minutes by road from Moi International Airport in Mombasa, depending on traffic and road conditions.
Do you offer airport transfers?
Yes. Airport transfers can be arranged through our Front Desk and are subject to availability. Airport transfers are chargeable and can be arranged in advance.
How do I arrange an airport transfer?
Please contact our Front Desk with your arrival or departure details. Our team will be happy to assist with availability and arrangements.
Rooms & Suites
How many rooms does Zahari Oceanfront have?
Zahari features 19 ocean-view hotel rooms, comprising 7 rooms and 12 suites.
Do all rooms have ocean views?
Yes. All rooms and suites offer ocean views.
How many guests can stay in a room?
Most of our hotel rooms accommodate a maximum of two guests. Selected suites feature a sofa bed in the living room and can accommodate up to three guests, including a child.
Are children welcome at Zahari?
Yes. We warmly welcome children and families.
What amenities are included in the rooms?
Our rooms and suites are thoughtfully equipped with:
- Air conditioning
- Complimentary Wi-Fi
- Mini fridge/minibar
- In-room safe
- Tea and coffee facilities
- Hairdryer
- Bathrobes and slippers
- Toiletries
- Towels
- Balcony in selected rooms and suites
- Room service
- International multi-pin sockets
Do the rooms have balconies?
Some of our rooms and suites feature private balconies, allowing guests to enjoy the coastal surroundings and ocean views from the privacy of their accommodation.
Is Wi-Fi complimentary?
Yes. Complimentary Wi-Fi is available to all guests throughout their stay.
Is room service available?
Yes. Room service is available and is chargeable to your room.
Guest Services & Facilities
Is the Front Desk open 24 hours?
Yes. Our Front Desk is available 24 hours a day to assist with guest requests, enquiries and arrangements.
Is daily housekeeping provided?
Yes. Daily housekeeping and daily turndown service are provided as part of your stay.
Are luxury linens provided?
Yes. Luxury linens are provided in all rooms and suites.
Are pool and beach towels provided?
Yes. Pool towels are provided for guests.
Are sunbeds and umbrellas available?
Yes. Sunbeds and umbrellas are provided for guests to enjoy by the pool and beach.
Does Zahari have a boutique or gift shop?
Yes. Our boutique and gift shop offers a selection of items for guests to browse and purchase. Purchases can be charged directly to your room.
Does Zahari have meeting facilities?
Yes. Zahari features a 12–16 seater boardroom, ideal for private meetings and small business gatherings. Advance reservation is required.
Does Zahari have backup power?
Yes. Backup power generators are available on site to provide continuity of power in the event of a power interruption.
Dining & Bars
Does Zahari have a restaurant?
Yes. Zahari features a sea-view restaurant where guests can dine while enjoying beautiful views of the Indian Ocean.
What type of cuisine do you serve?
Our restaurant offers a diverse selection of international and Intercontinental cuisine, including seafood, meats and grills, pasta, pizza, local Swahili dishes and Indian cuisine.
Is breakfast available?
Yes. Continental breakfast is served daily from 7:00 am to 11:00 am at our restaurant.
Is breakfast included in my room rate?
Breakfast inclusions may vary depending on the rate or package selected at the time of booking. Please check your reservation details or contact our Front Desk for clarification.
Can you accommodate dietary requirements?
Yes. Please inform our Front Desk of any dietary requirements, allergies or special requests before your arrival so our team can make the necessary arrangements.
Does Zahari have a bar?
Yes. Zahari features three bars, each offering a unique setting:
- Restaurant Bar — located within our sea-view restaurant.
- Swim-Up Pool Bar — allowing you to enjoy refreshments while relaxing in and around the infinity pool.
- Rooftop Deck Bar — an elevated setting to unwind and enjoy the coastal surroundings.
Pool & Beach
Does Zahari have an infinity pool?
Yes. Our infinity pool offers a beautiful setting to relax and enjoy the coastal surroundings.
What are the pool hours?
The infinity pool is open daily from 8:00 am to 6:00 pm.
Does Zahari have direct beach access?
Yes. Guests have direct access to the white sandy shores of Msambweni Beach directly from the property.
Are sunbeds and umbrellas provided?
Yes. Sunbeds and umbrellas are provided for guests by the pool and beach.
Are pool towels provided?
Yes. Pool towels are provided for guests.
Spa & Wellness
Does Zahari have a spa?
Yes. Our tranquil spa offers a selection of treatments designed to complement your time of relaxation at Zahari.
What spa treatments are available?
Our spa offers:
- Various massage treatments
- Body scrubs
- Manicures
- Pedicures
Should I book spa treatments in advance?
Yes. Advance reservations are recommended to secure your preferred treatment time. Please note that spa services may be limited during our pre-opening period.
Activities & Excursions
What activities and excursions are available?
We offer a selection of excursions and experiences, with availability varying depending on the season. Please contact our Front Desk during your stay to discover what is available during your visit.
Can Zahari arrange excursions?
Yes. Our Front Desk can assist with available excursions and experiences and provide information on what is available during your stay.
Special Occasions
Is Zahari suitable for honeymoons?
Yes. Our secluded beachfront setting makes Zahari an ideal destination for a romantic honeymoon or intimate escape.
Can you arrange birthday or anniversary celebrations?
Yes. We offer celebration arrangements for special occasions including birthdays and anniversaries.
Can you arrange a proposal?
Yes. We welcome proposals and other romantic celebrations and can assist with creating a memorable experience.
Can you arrange other special occasions?
Absolutely. Whether you are celebrating a honeymoon, birthday, anniversary, proposal or another special occasion, our team would be delighted to assist.
Please contact our Front Desk in advance so we can tailor the arrangements to your wishes and make your occasion truly memorable.
Check-in & Check-out
What time is check-in?
Check-in is from 3:00 pm.
What time is check-out?
Check-out is by 12:00 pm.
Can I request an early check-in?
Yes. Early check-in can be requested through our Front Desk and is subject to availability.
Can I request a late check-out?
Yes. Late check-out can be requested through our Front Desk and is subject to availability.
Booking & Payments
How can I make a reservation?
Reservations can be made directly through the Zahari Oceanfront website or by contacting our Front Desk.
What payment methods do you accept?
We accept:
- Credit cards
- M-Pesa
- Bank transfer
Are taxes and charges included in the room rate?
Yes. VAT, applicable taxes and service charges are included in the displayed room rate.
What is your cancellation policy?
Reservations can be cancelled up to 3 days prior to arrival. Cancellations made within 3 days of arrival will be charged the full amount of the reservation.
Please refer to the specific terms displayed at the time of booking for any additional booking conditions.
Safety & Practical Information
Is Zahari Oceanfront safe?
Yes. Guest safety is a priority at Zahari. The property has 24-hour security, with CCTV monitoring public areas and the perimeter of the property.
Is medical assistance available?
An external doctor is available on call should a medical requirement arise. Please contact our Front Desk for assistance.
Is there backup power at Zahari?
Yes. Backup power generators are available on site to provide continuity of power in the event of a power interruption.
Is mobile network coverage available?
Yes. 5G mobile network coverage is available in the area, subject to individual network provider coverage.
Is Wi-Fi available?
Yes. Complimentary Wi-Fi is available to all guests.
Accessibility
Is Zahari wheelchair accessible?
Yes. Zahari is wheelchair accessible, with step-free and ramp access available throughout the property.
If you have specific accessibility requirements, please contact our Front Desk before arrival so we can recommend the most suitable room and make the necessary arrangements for your stay.
Families & Children
Are children welcome at Zahari?
Yes. Children and families are warmly welcome at Zahari Oceanfront.
Can children stay in the rooms?
Yes. Selected suites feature a sofa bed in the living room and can accommodate a maximum of three guests, including a child.
Pets
Are pets allowed at Zahari?
Please contact our Front Desk regarding our current pet policy and any requirements that may apply.
Your Stay at Zahari
What can I expect from staying at Zahari Oceanfront?
Zahari is designed around a slower, more peaceful way of experiencing the Kenyan coast. From ocean views and white sandy beaches to relaxed dining, an infinity pool, spa experiences and personalised service, every detail is designed to encourage you to slow down, unwind and enjoy the tranquillity of Msambweni.
Is Zahari suitable for guests looking for nightlife and a busy resort atmosphere?
Zahari is best suited to guests seeking peace, privacy and a relaxed coastal experience. Our location in Msambweni is intentionally removed from the bustle of the larger tourist centres, allowing you to enjoy the natural beauty and tranquillity of the coast.
Still have a question?
Our 24-hour Front Desk team is always happy to assist with reservations, airport transfers, dining, excursions, spa treatments, dietary requirements, accessibility needs and special occasions.
